General Delivery
Each item is handmade to order in our workshop in West Sussex, our usual turnaround time is 3-5 working days. Please see banner on our website for dispatch times/last order dates during special occasions such as Mother's Day/Father's Day etc.
We also offer a fast-track service should you need your order sooner, please see details of all options below (fast track may not be available during busy periods).
Delivery options:
Postage costs are calculated at checkout based on size/weight.
Standard dispatch is 3-5 working days (Mon-Fri) from that date of your order.
Royal Mail 2nd Class
(from £1.95 to £3.65 - calculated at checkout)
Standard dispatch + 2-3 days for delivery (This is an untracked service)
Royal Mail 1st Class
(from £2.50 to £4.95 – calculated at checkout)
Standard dispatch + 1-2 days for delivery (This is an untracked service)
Royal Mail Tracked 24
(from £4.45 from £5.75 – calculated at checkout)
Standard dispatch + 1 day delivery (Fully tracked service)
Free delivery on orders over £50
Standard dispatch + 2-3 days for delivery (sent via Royal Mail 2nd Class)
FAST TRACK SERVICE
(£9.75)
1-2 working day dispatch + 1 day tracked delivery (sent via Royal Mail tracked 24)
You will receive a dispatch email from us once your order has been sent, this will include your Royal Mail reference link. For 1st or 2nd class, this will show dispatch confirmation only. For tracked 24 full tracking is available via the link in your dispatch email and tracking updates will be provided by Royal Mail via Email/Text.
If you can’t find your emails from us, please always check your spam/junk folder, and add us to your safe senders to make sure we always appear in your inbox.
If your parcel is over the maximum Royal Mail size allowance, then your order will be shipped by Parcelforce 48 or DPD.
We do not currently offer delivery outside of the UK.
By purchasing from us you agree to the procedures/protocols of Royal Mails delivery terms.
Occasionally there are delays with Royal Mail, which are beyond our control. Royal Mail terms state to allow 7 working days past the due date for late parcels to arrive. Once this time period has passed, if your parcel has not arrived, please contact us and we will be able to send you a replacement and open a case with Royal Mail for a lost parcel.
You must let us know of a missing parcel within 14 days of your dispatch email being sent. It is important to let us know as soon as possible, so that we can try to track it down with Royal Mail before they send it back to us. Once it has been returned to us by Royal Mail a re-delivery fee will be due in order to post it again, this is simply to cover what Royal Mail charge us, we do not add any processing/admin fees to this.
Returns
Personalised items are made to order and therefore are non-refundable and non-returnable.
Non-personalised items can be returned to us for a full refund. Please note that we are unable to offer free returns and the return postage is the responsibility of the customer. Please contact us within 14 days of receiving your order for us to send a returns form. Items must be returned to us in an undamaged and unused state, within 30 days of receiving your order for a full refund.
