General Information


We accept payments via debit/credit card payments and Paypal.

During checkout you will be transferred for secure payment to either Shopify Payments (powered by Stripe) or Paypal (depending on your chosen method). We do not hold any card information on our website or in our records.

Changes and Cancellation

You can make changes to or cancel your order up to 24 hours after placing it online. As all items are made to order, after this time period we may be unable to make changes or cancel as your order may have already gone into production.


Please be aware that product images on our website can sometimes be affected by factors such as screen settings or lighting and every effort has been made to display our products as accurately as possible. As all products are personalised there may sometimes be slight design changes to what is pictured in order to accommodate for longer names or specific personalisation requests. Please contact us if you have any further queries about how your personalisation may fit on a specific item before purchase.


All our items are handmade to order, our usual dispatch time is 3-5 working days (Mon-Fri).
For last order dates for specific occasions, please see banner at the top of our website.
If you need an item sooner, we offer a fast-track service at checkout. Fast tracked items are dispatched within 1-2 days and sent via Royal Mail Tracked 24. This option may not be available during busy periods such as Christmas, Mother’s Day etc.


Items are sent via Royal Mail. Postage cost is calculated at checkout based on size/weight and service selected. For full delivery details, prices and terms click here.

We do not currently offer delivery outside of the UK.


Due to the personalised nature of the products we sell, orders are non-refundable and non-returnable. For full terms click here.

Damaged/faulty items

If your item arrives damaged or faulty, please contact us within 2 days of receiving your parcel, so that we can resolve the issue, you will need to provide a photograph of the damaged/faulty item. Where Pickled Tink or the delivery company is at fault we will arrange a refund or replacement item as soon as possible.


If there is an error with your item, please contact us within 2 days of delivery to let us know. If the fault is ours, we will arrange a refund or replacement item as soon as possible.

It is your responsibility as the customer to make sure all personalisation fields are filled in correctly. Please check the details on your order confirmation email and let us know if any changes are needed within 24 hours of placing your order. We unable to make any changes after this time as your item/s may have already gone into production.

Please note, emojis entered in personalisation fields will not be included. Please contact us before ordering if you would like a custom design with emojis.


20% VAT is included in all prices.

Artist Credit

Wherever possible artwork used in our products are designed in-house, by us.
However, some designs are created using third party images supplied by