General Information

Payment

We accept payments via debit/credit card payments and Paypal.

During checkout you will be transferred for secure payment to either Shopify Payments (powered by Stripe) or Paypal (depending on your chosen method). We do not hold any card information on our website or in our records.

Changes and Cancellation

You can make changes to, or cancel your order up to 24 hours after placing it online. As all items are personalised to each customer, after this time period you are unable to make changes or cancel as your order may have already gone into production.

Imaging

Please be aware that product images on our website can sometimes be effected by factors such as screen settings or lighting and every effort has been made to display our products as accurately as possible. As all products are personalised there may sometimes be slight design changes to what is pictured in order to accommodate for longer names or specific personalisation requests. Please contact us if you have any further queries about how your personalisation may fit on a specific item before purchase.

Dispatch

All our items are handmade to order, so please allow up to 10 working days for dispatch. If you need an item sooner, please contact us before purchasing and we will do our best to accommodate. Although, this may not be possible during busy times such as Christmas, Mother’s Day etc.

Delivery

We charge a flat rate delivery price of £3.50 on all orders and we send these via Royal Mail First Class post. You will receive a confirmation email once your order has been dispatched.

We do not currently offer delivery outside of the UK.

Returns

Due to the personalised nature of the products we sell, all orders are non-refundable and non-returnable.

Damaged/faulty items

If your item arrives damaged or faulty please contact us within 2 days of receiving your parcel, so that we can resolve the issue, you will need to provide a photograph of the damaged/faulty item. Where Pickled Tink is at fault we will arrange a refund or replacement item as soon as possible.

Personalisation Errors

If there is an error with your item please contact us within 2 days of delivery to let us know. If the fault is ours we will arrange a refund or replacement item as soon as possible.

It is your responsibility as the customer to make sure all personalisation fields are filled in correctly. Please check the details on your order confirmation email and let us know if any changes are needed within 24 hours of placing your order. We unable to make any changes after this time as your item/s may have already gone into production.

Artist Credit

Wherever possible artwork used in our designs is drawn by our in-house artist.
However, some designs are created using third party images supplied by vecteezy.com