My personalisation doesn’t fit in the maximum characters limit, what can I do?
Our character limits are set based on the design of each product and should allow for the personalisation needed. However, if you need additional characters, please contact us at firstname.lastname@example.org stating which product and what you would like added. In some cases we may be able to add additional characters, although this may affect the design of the product, we are happy to discuss this with you and meet your requirements whenever possible.
Where is my order?
All our items are handmade to order, so please allow up to 7 days for dispatch.
Orders are sent with Royal Mail tracked 48 so please allow 2-3 working days from dispatch for it to arrive. Please use the tracking information provided in your dispatch email to keep updated with its progress.
Occasionally there are delays with Royal Mail, which are beyond our control. Royal Mail terms state to allow 7 working days past the due date for late parcels to arrive. Once this time period has passed please contact us and we will be able to send you a replacement and open a case with Royal Mail for a lost parcel.
You must let us know of a missing parcel within 14 days of your dispatch email being sent. It’s important to let us know as soon as possible, so that we can try to track it down with Royal Mail before they send it back to us. Once it’s been returned to us by Royal Mail a re-delivery fee will be due in order to post it again, this is simply to cover what Royal Mail charge us, we do not add any processing/admin fees to this
Can you dispatch sooner than 7 days?
In some instances, we may be able to dispatch your items sooner, please contact us at email@example.com before placing your order to discuss this.
I have an idea for a custom item not on your website, can you make it for me?
We are happy to create custom orders, please contact us at firstname.lastname@example.org to discuss your requirements. Providing it is within our capabilities we will be happy to make it for you.
Can I return my item?
Personalised items are non-returnable, for full details click here. Please contact us if you have any further questions regarding this.