FAQ
My personalisation doesn’t fit in the maximum characters limit, what can I do?
Our character limits are set based on the design of each product and should allow for the personalisation needed. However, if you need additional characters, please contact us at info@pickledtink.co.uk stating which product and what you would like added. In some cases we may be able to add additional characters, although this may affect the design of the product, we are happy to discuss this with you and meet your requirements whenever possible.
Where is my order?
All our items are handmade to order and take up to 10 working days for dispatch (working days: Mon-Fri).
Orders are sent via Royal Mail using the service selected when ordering, please check your order confirmation email to view this (either 2nd Class, 1st class or Tracked 48 or Tracked 24).
If you have selected a tracked service please use the link provided in your dispatch email to keep updated with its progress.
Occasionally there are delays with Royal Mail, which are beyond our control. Royal Mail terms state to allow 7 working days past the due date for late parcels to arrive. Once this time period has passed please contact us and we will be able to send you a replacement and open a case with Royal Mail for a lost parcel.
You must let us know of a missing parcel within 14 days of your dispatch email being sent. It is important to let us know as soon as possible, so that we can try to track it down with Royal Mail before they send it back to us. Once it has been returned to us by Royal Mail a re-delivery fee will be due in order to post it again, this is simply to cover what Royal Mail charge us, we do not add any processing/admin fees to this.
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Can you dispatch sooner than 5 working days?
We offer a fast track service, available to select at checkout. Our fast track service dispatches in 1-2 working days and is sent via Royal Mail Tracked 24.
This service may not be available during busy periods (such as Mother’s Day, Christmas etc.)
If you need items by a specific date or have any questions regarding dispatch times please contact us at info@pickledtink.co.uk to discuss this.
I have an idea for a custom item not on your website, can you make it for me?
We love working on custom designs for customers and are always happy to discuss any ideas you have. Please contact us at info@pickledtink.co.uk
Can I return my item?
Personalised items are non-returnable, for full details click here. Please contact us if you have any further questions regarding this.
