Yes. Pickled Tink products are carefully handmade and finished to order, with your chosen colour, design and personalisation.

The available personalisation options are shown on each product page. Enter the requested names, wording or other details into the boxes provided before adding the product to your basket.

Please check all spelling, punctuation and dates carefully, as your order will be made using the information you submit.

This depends on the product and font style. Some designs use block capitals, while others use sentence case or preserve the capitalisation you enter.

The personalisation information on each product page will explain exactly how your wording will appear. Emojis cannot be included.

Please contact us as soon as possible. We may be able to make changes if production has not started, but changes cannot be guaranteed once your order is being made.

Orders can be cancelled within 24 hours of being placed. After this time, we may already have started making your personalised product and cancellation will no longer be possible.

Our current dispatch time is 3–7 working days.

Working days do not include weekends or bank holidays. The dispatch time is the time needed to make and prepare your order and does not include delivery.

Orders are sent using Royal Mail Tracked 24 or Tracked 48. You will receive a dispatch confirmation and tracking information using the email address provided with your order.

We currently deliver to addresses in England, Scotland and Wales. Unfortunately, we do not currently ship to Northern Ireland.

Royal Mail Tracked 48 delivery costs £3.99, or you can upgrade to Royal Mail Tracked 24 for £5.65.

Delivery is free on orders over £50.

Most orders arrive within the expected delivery timeframe, but occasional postal delays can happen.

If your order is more than five working days beyond its expected delivery date, please contact us. We will check the tracking information and help investigate what has happened.

Royal Mail classes a tracked parcel as delayed for seven working days after its expected delivery date before it can be considered lost. If your order has still not arrived once this timeframe has passed, we will arrange a replacement or refund.

You will not need to contact Royal Mail yourself or wait for our postal claim to be completed.

Please check the delivery photograph or tracking information, your safe place, around the property and with neighbours or other members of your household.

If you still cannot locate the parcel, please contact us as soon as possible and we will investigate it with Royal Mail.

Please contact us as soon as possible, including your order details and clear photographs of the damaged product and packaging.

We will arrange a replacement for items that have been damaged in transit.

Personalised products cannot be returned because they have been made specifically for you.

Please check all colours, options and personalisation carefully before completing your order.

Please contact us if your order is faulty, damaged or does not match the details you submitted. We will look into the issue and put it right.

Our products are made using solid wood for the main plaque, with carefully cut plywood used for the raised wooden details.

We choose responsibly sourced timber and finish each product by hand. The exact materials, dimensions and construction details are listed on each product page.

No two pieces of natural wood are exactly the same. Grain, knots and small variations in the surface or finish are part of the character of the material and may vary slightly between products.

We photograph our colours as accurately as possible. However, colours can appear slightly different depending on your screen settings, lighting and the natural grain of the wood beneath the finish.

Unless the individual product page states otherwise, our products are designed for indoor use only.

This varies by product. Each product page explains whether the item is freestanding or wall-mounted and includes the relevant hanging information.

Always use wall fixings that are suitable for your wall type and the weight of the items you intend to hang.