Delivery, Returns & Cancellations
We want ordering from Pickled Tink to feel straightforward. This page explains our dispatch and delivery options, how cancellations work and what to do if there is a problem with your order.
Delivery
Where we deliver
We currently deliver to addresses in England, Scotland and Wales.
Unfortunately, we do not currently deliver to Northern Ireland or addresses outside the UK.
Delivery costs
Orders are sent using Royal Mail tracked delivery:
- Royal Mail Tracked 48: £3.99
- Royal Mail Tracked 24: £5.65
- Free delivery on orders over £50
The available delivery options and any applicable charges will be shown at checkout.
Dispatch times
Our current dispatch time is 3–5 working days.
This is the time required to make, personalise and prepare your order. It does not include the time your parcel spends with Royal Mail.
Working days do not include weekends or bank holidays. During particularly busy periods, any updated dispatch information will be displayed on our website.
Delivery times
Royal Mail Tracked 24 usually aims to deliver on the next working day after dispatch. Royal Mail Tracked 48 usually aims to deliver within two to three working days after dispatch.
These are estimated delivery times rather than guaranteed delivery dates. Occasionally, circumstances outside our control may cause delays after an order has been dispatched.
If you need your order by a particular date, please contact us before ordering. Although we cannot guarantee delivery by a specific date, we will always do our best to dispatch your order sooner where possible.
Tracking your order
You will receive a dispatch confirmation and tracking information using the email address provided with your order.
Please check your junk or spam folder if you have not received your dispatch email.
Incorrect delivery addresses
Please check your delivery address carefully before completing your order.
Contact us as soon as possible if you notice an error. We may be able to update the address if your order has not been dispatched, but changes cannot be guaranteed once the parcel has entered the Royal Mail network.
If a parcel is returned to us because the delivery address supplied with the order was incomplete or incorrect, we will contact you to arrange redelivery. An additional delivery charge may apply.
Delayed and missing parcels
My order has not arrived
Most orders arrive within the expected timeframe, but occasional postal delays can happen.
If your order is more than five working days beyond its expected delivery date, please contact us through our contact page. We will check the tracking information and help investigate what has happened.
Royal Mail currently classes a tracked parcel as delayed for seven working days after its expected delivery date before it can be considered lost.
If your order has still not arrived once this timeframe has passed, we will arrange an appropriate replacement or refund. You will not need to contact Royal Mail yourself or wait for our postal claim to be completed.
My tracking says delivered, but I cannot find my parcel
Please check:
- The Royal Mail tracking information and delivery photograph
- Any nominated safe place
- Around the outside of the property
- With neighbours
- With other members of your household
- Any communal entrance or post area
If you still cannot locate the parcel, please contact us as soon as possible. We will investigate the delivery with Royal Mail and work with you to resolve the issue.
Damaged parcels
Please contact us as soon as possible if your order arrives damaged.
Include your order number and clear photographs showing:
- The damaged product
- The external packaging
- Any damage to the parcel
- The delivery label
Please keep the product and packaging until we have resolved the issue, as Royal Mail may require this information while investigating the damage.
We will normally arrange a replacement for an item damaged in transit. Where a replacement is not suitable or possible, we will discuss the appropriate alternative with you.
Changes and cancellations
Changing an order
Please contact us as soon as possible if you need to change your personalisation, colour choice or another part of your order.
We may be able to make changes if production has not started, but changes cannot be guaranteed once your product is being made.
Please check all names, wording, dates, punctuation, colours and product options carefully before completing your order.
Cancelling an order
Orders may be cancelled within 24 hours of being placed.
To request a cancellation, please contact us through our contact page and include your order number.
After 24 hours, we may already have started making your personalised product and cancellation will no longer be possible.
Approved refunds will be issued to the original payment method. The time taken for the refund to appear in your account will depend on your bank or payment provider.
Returns
Personalised products
Personalised products cannot be returned simply because you have changed your mind, as they have been made specifically for you.
This includes products made using the names, wording, colours, designs or other options selected when the order was placed.
This does not affect your rights if your product is faulty, damaged, misdescribed or does not match the personalisation details submitted with your order.
Non-personalised products
Where an item has not been personalised or made to your specification, you may have the right to cancel your purchase within 14 days of receiving it.
Please contact us before returning anything so that we can provide the correct return instructions.
Returned products must be kept in suitable condition and packaged carefully. Unless the product is faulty or incorrect, you will normally be responsible for the cost of returning it.
Any applicable refund will be issued to the original payment method after the returned product has been received and checked.
Faulty or incorrect products
Every Pickled Tink order is carefully checked before dispatch, but please contact us if:
- Your product is faulty
- You have received the wrong product
- The product does not match the options selected
- We have made an error with your personalisation
- Your order is not as described
Please include your order number and clear photographs showing the problem.
We will review the issue and arrange an appropriate solution, which may include a replacement, repair or refund depending on the circumstances.
If an item needs to be returned because it is faulty, damaged, incorrect or not as described, we will provide return instructions and cover the reasonable return cost.
We cannot accept responsibility for personalisation errors where the product has been made correctly using the information submitted with the order.
Contacting us
Please use the contact page on our website for questions about a delivery, cancellation or return.
Include your order number whenever possible so that we can locate your order and help you more quickly.
Nothing in this policy affects your statutory consumer rights.
Last updated: August 2026
